Thank you for choosing NeuroHear for your hearing health needs. We are committed to you and your improved hearing journey. We want your experience at NeuroHear to be positive, educational and productive. We would like to take this opportunity to inform our patients and their families of our payment policies. This knowledge will help you be better prepared for your appointment with us.
NeuroHear is an out of network provider with all insurance plans.
Insurance coverage is an agreement between you and your insurance carrier. It is your responsibility to determine whether or not you have out-of-network benefits, if you require prior authorization or a referral prior to services being provided, or if audiology services and/or hearing aids are covered through your plan. It is important to gather this information prior to your appointment with us. NeuroHear cannot submit a claim to any insurance carrier we are out of network with. Upon payment in full for services rendered, you will receive a paid in full invoice that you can submit to your insurance carrier for reimbursement.
It is very important that you inform us within 24 hours of your appointment if you need to cancel or reschedule.
Payment in-full is due at the time the services are provided. All hearing aid related charges must be paid on the date you take possession of the aid, accessory, or supply.
NeuroHear accepts payment in the form of cash, checks, American Express, Visa, MasterCard, and Discover credit cards. We also offer third-party credit programs through CareCredit and Synchrony Bank.
It is also the policy of NeuroHear that we may maintain a credit card number on file. This allows us to bill you for an outstanding balance that is not collected within 90 days of the date you were initially billed, while continuing to provide you with care. We will not bill any charge to your credit card without first informing you of this in writing. You then have the right to use an alternate form of payment, if you so choose.
It is important that each patient accepts and meets their financial obligations to this practice. Otherwise, we will be unable to provide care to the patient. NeuroHear reserves the right, following 90 days of the initial invoice date, to forward all outstanding balances to either a third-party collection agency and/or small claims court. We also reserve the right to discontinue care of service to patients who have not met their financial obligations to us.
I understand if I have unpaid balance to NeuroHear and do not make satisfactory payment arrangements, my account may be placed with an external collection agency. I will be responsible for any fees from the collection agency, including all costs and expenses incurred collecting my account, and possibly including reasonable attorney’s fees if so incurred during collection efforts.
In order for NeuroHear or their designated external collection agency to service my account, and where not prohibited by applicable law, I agree that NeuroHear and the designated external collection agency are authorized to (i) contact me by telephone at the telephone number(s) I am providing, including wireless telephone numbers, which could result in charges to me, (ii) contact me by sending text messages (message and data rates may apply) or emails, using any email address I provide and (iii) methods of contact may include using pre-recorded/artificial voice message and/or use of an automatic dialing device, as applicable.
